When Ordering from us bare in mind what we ONLY deliver locally around the Norwich Norfolk area or you can collect your items at our store in Sutton NR12 9RA!

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Privacy Policy

P&A Plant Supplies Ltd., trading as Sutton Building Supplies & Garden Centre, is committed to ensuring your privacy is protected. This privacy policy outlines how we manage the personal information we collect about you, how you can instruct us if you prefer to limit the use of that information, and the procedures we have in place to safeguard your privacy.

1. The Information We Collect and How We Use It

When you purchase through this website or register for our services, we need information such as your name, postal address, shipping address, e-mail address, and telephone number. For online orders, your credit card number, expiry date, and other related information are required, which will be transmitted securely via SSL (Secure Socket Layer). We use HTTPS to ensure that the information is transmitted securely.

We may ask you to complete online preference and feedback forms to better tailor our services to your needs. The gathered information helps us process your registration, manage any orders or bids, and update you on new products and services. This information may be used by us, our agents, and subcontractors to provide statements of your account and communicate with you regarding the use of our website and services.

We may use aggregate information and statistics for monitoring website usage to help us develop the website and our services. This information may also be provided to third parties, but will not include information that can identify any individual.

From time to time, we may contact you for feedback on our services and may provide you with information about special features of our website or other products and services. If you prefer not to receive this information, please email us with “NO UPDATE” in the subject line. We may also want to provide you with related information from third parties; if you prefer not to receive this information, please email us with “NO MARKETING” in the subject line. Additionally, we may share your information with selected third parties whose products or services we believe may be of interest to you; if you do not want us to disclose your information in this way, please email us with “NO THIRD PARTY” in the subject line.

2. Our Use of Cookies and Other Information Gathering Technologies

We do not use persistent cookies to collect information from this site, except for the information required for system administration, security of the web server, and as described above. A session cookie is required for the correct operation of the shopping basket software, and it expires when you leave the site. Cookies are used to identify users and personalize their visit by customizing web pages for them, for example, by welcoming them by name on their return visit. A site using cookies will usually invite you to provide personal information such as your name, email address, and interests.

3. How We Protect Your Information

The internet is not a secure medium; however, we have implemented various security procedures outlined in this policy. We also keep your information confidential, and our internal procedures cover the storage, access, and disclosure of your information. All financial transactions use SSL technology to encrypt sensitive information such as your name, address, and credit card number.

4. Sale of Business

If the business is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchasers and their advisers, and will be passed on to the new owners of the business.

5. Updating Your Details

If any of the information you have provided to Sutton Building Supplies & Garden Centre changes, such as your email address, name, payment details, or if you wish to cancel your registration, please let us know by sending an email to us.

6. Your Consent

By submitting your information, you consent to its use as outlined in this policy. If we change our privacy policy, we will post the changes on this page, and may place notices on other pages of the website, so that you are always aware of the information we collect and how we use it. Continued use of the service signifies your agreement to any such changes. Due to the global nature of the Internet, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use. However, we have taken steps to improve the security of your information. By submitting your information, you consent to these transfers.

7. Spam

We do not send random marketing emails to private email addresses. If you have any queries or comments about our website or this privacy policy, please email us.