Refund and Returns Policy
At Sutton Building Supplies & Garden Centre, your satisfaction is our priority. We abide by the UK Distance Selling Regulations, ensuring a fair and transparent returns process.
- Products can be returned within 14 days from the date of purchase, provided they are in their original, unopened packaging and in a re-saleable condition.
- To initiate a return, please contact our customer service with your order number and details of the product to be returned.
- Non-stocked items ordered specifically to fulfill your order, and perishable materials are excluded from returns. A restocking fee of up to 20% may apply.
- Goods must be returned at your expense unless delivered in error or found to be faulty.
- Refunds will be processed back to the original payment method within 14 days of receiving the returned goods, following a satisfactory inspection.
- If you cancel your contract with us within the seven-day cooling-off period, we will process the refund due to you within 30 days of the day your goods were delivered, excluding delivery charges.
Faulty or Damaged Goods
- If a product is suspected to be faulty or damaged, please contact us within 24 hours of receipt, and we will arrange for a replacement or refund.
- If a product has been fitted and/or used and is suspected to be faulty, please contact us immediately, and we will resolve the issue according to the manufacturer’s terms and conditions.
Wrong Item Received
- If you suspect you’ve received the wrong item, please contact our customer service with a photo and your order number, and we will resolve the issue for you as soon as possible.
Please do not book any tradespersons to complete a job involving goods ordered from us, until all parts of your order have been received in good order. Sutton Building Supplies & Garden Centre cannot be held responsible for any delays, standing time charges that you may incur due to damages, defects, faults, or issues with goods in transit.
For more information or clarification on our refund and return policies, feel free to contact our customer service team.